Privacy Policy

Excello Developers (Pvt) Ltd (“Excello”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect information when you visit https://excello.lk, contact us, use our website tools or interact with our digital channels.

By using this website, you acknowledge the practices described in this Privacy Policy.

1. Who we are

Excello Developers (Pvt) Ltd
No. 16, St. Rita’s Road
Mount Lavinia, Sri Lanka

Email: inquiry@excello.lk
Telephone / WhatsApp: +94 77 022 2000

For privacy-related questions, contact us using the details above.

2. Information we collect

We may collect the following information when you voluntarily provide it:

• Name

• Email address

• Telephone or WhatsApp number

• Project location

• Project type

• Project stage

• Information included in your enquiry

• Any documents, drawings, images or other material you choose to send us

We may also collect limited technical information automatically when you use the website, including:

• IP address

• Browser and device type

• Operating system

• Approximate location

• Pages visited

• Date and time of visits

• Referring website

• Website interaction information

• Error and performance information

We do not intentionally collect sensitive personal information through this website unless you choose to provide it as part of an enquiry. Please do not send identity documents, financial records, health information or other sensitive material unless it is specifically requested through an appropriate and secure process.

3. How we use your information

We may use information to:

• Respond to enquiries

• Understand your project requirements

• Arrange calls, meetings or site discussions

• Provide information about our architecture, interiors, construction and property services

• Respond to WhatsApp or telephone requests

• Manage project-related communication

• Improve our website, content and user experience

• Operate and improve our construction cost calculator and other website tools

• Prevent spam, fraud, abuse and unauthorised activity

• Maintain website security

• Keep business and communication records

• Comply with legal, regulatory and professional obligations

We will not use your information for an unrelated purpose without a lawful basis or appropriate notice.

4. Legal basis and permissions

Where applicable, we process personal information because:

• You have asked us to respond to an enquiry

• Processing is necessary to take steps at your request

• Processing is necessary for our legitimate business purposes

• You have provided consent

• Processing is necessary to comply with a legal obligation

Where we rely on consent, you may withdraw it by contacting us. Withdrawal does not affect processing that took place before withdrawal.

5. Enquiries and communications

When you submit a form, contact us by email, telephone or WhatsApp, your information may be used by the relevant Excello team members to respond to you.

We may retain enquiry records so that we can:

• Continue a requested conversation

• Avoid repeatedly asking for the same information

• Maintain accurate business records

• Review the source and quality of enquiries

• Handle complaints or disputes

We do not guarantee that email, telephone or WhatsApp communication is completely secure. Please avoid sending confidential documents through ordinary email or WhatsApp unless we have agreed an appropriate method.

6. WhatsApp and external communication services

Our website may link to WhatsApp or other third-party communication services.

When you select a WhatsApp link, you leave the Excello website and interact with WhatsApp. WhatsApp may process information according to its own terms and privacy policy.

Excello does not control how WhatsApp processes information after you leave our website.

7. Service providers

We may use trusted service providers to operate the website and manage communications. These may include:

• Framer, for website hosting and publishing

• Email service providers

• Website analytics providers, where enabled

• Spam prevention and security providers

• Form, spreadsheet, CRM or automation services, where enabled

• Cloud storage or document services, where required for an enquiry or project

Service providers may process information on our behalf and are expected to use reasonable safeguards and only process information for authorised purposes.

8. International processing

Some website, hosting, analytics, email or communication providers may process information outside Sri Lanka.

Where information is transferred or accessed internationally, we will seek to use appropriate contractual, technical or organisational safeguards as required by applicable law.

9. Cookies and similar technologies

This website may use essential cookies and similar technologies to:

• Operate the website

• Remember limited preferences

• Maintain security

• Understand website performance

• Measure traffic and user interactions, where analytics are enabled

For more information, read our Cookie Policy.

10. Analytics

If analytics tools are enabled, they may collect information about how visitors use the website. Analytics information may be used in an aggregated or pseudonymous form to understand:

• Which pages are visited

• How visitors find the website

• Whether pages load correctly

• Which content is useful

• Whether enquiries are being initiated

We will not intentionally use analytics to identify you personally unless the information is combined with information you have voluntarily provided and there is a lawful reason to do so.

11. Website calculator and tools

The construction cost calculator is provided for early-stage planning only.

If the calculator operates without collecting personal information, your calculations may remain within your browser or the website session. If a future version requests your name, email address, project details or other information, that information will be handled under this Privacy Policy and the form notice shown at the time.

12. Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

• Responding to an active enquiry

• Managing a potential or current project

• Maintaining business records

• Handling legal, accounting or dispute-related requirements

• Protecting our website and services

Retention periods may vary depending on the nature of the information and the circumstances of the relationship.

When information is no longer required, we may delete it, anonymise it or securely dispose of it.

13. Security

We use reasonable technical and organisational measures to protect personal information against:

• Unauthorised access

• Accidental loss

• Unauthorised alteration

• Disclosure

• Destruction

• Misuse

However, no website, email service or online transmission can be guaranteed to be completely secure.

14. Your rights

Subject to applicable law, you may have rights to:

• Ask whether we hold personal information about you

• Request access to information we hold

• Request correction of inaccurate information

• Request deletion where appropriate

• Ask us to restrict or stop certain processing

• Withdraw consent where processing is based on consent

• Object to certain uses of your information

• Raise a complaint about our handling of information

To exercise a right, contact inquiry@excello.lk. We may need to verify your identity before responding.

15. Children

This website is intended for a general audience and is not directed at children.

We do not knowingly request personal information from children through this website. If you believe a child has provided personal information to us, contact us so that we can review and delete it where appropriate.

16. External websites

Our website may contain links to external websites, social media platforms, news articles, property portals, project partners or other third parties.

This Privacy Policy does not apply to those external websites. Please read their own privacy policies before providing information.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology or legal obligations.

The updated version will be published on this page with a revised “Last updated” date.

18. Contact us

For questions, requests or complaints relating to privacy, contact:

Excello Developers (Pvt) Ltd
No. 16, St. Rita’s Road
Mount Lavinia, Sri Lanka

Email: inquiry@excello.lk
Telephone / WhatsApp: +94 77 022 2000